Support

Chat to our support team – we’re located in Australia

Get Answers

We aim to reply to everyone within 2 business days. We are on Australian Western Standard Time (AWST).

We keep updating our documentation with frequently asked information about each plugin and use case. If you can’t find what you are looking for just fill out the presale form.

Go to documentation first
Illustration of getting help

Email support

Support has limited capacity until 12th August – Replies will be delayed.

Please provide much details as you can within your ticket to reduce back & forth emails.
Thank you for your understanding – Morgan

Support form (#8)

Ticket Topic

Select a plugin from our offering for this ticket.

Information

Write down a title for your ticket, this helps us recognize the request and allocate the right support.
The more details you provide, the faster & better we can help you. Please get technical if you can!

Refund Request

To receive a refund you must: Deactivate & uninstall the plugin from your website first.

Login see your previous order list
Get the details from your account - We need to Identify the payment you'd like refunded.
You can be brutally honest with your feedback - We want to improve.

Bug & Issue Report

Write down a title for your ticket, this helps us recognize the issue and allocate the right support.
What's your skill level? This will help us form a reply for success.
The more details you provide, the faster & better we can help you. Please get technical if you can!
Include steps on how to replicate the issue. You should give exact steps you take to get the issue. We'll be be following these steps to create fix for you.
WordPress Health Info - Copy from your WordPress site. Example: https://YOURSITE.COM/wp-admin/site-health.php?tab=debug

Contact Details