Troubleshooting

This document outlines some common issues and how to solve them when using Reserved Stock Pro for WooCommerce.

How to flush database reservations

Technically you shouldn’t have to manually flush the reservations from the database since they are cleared automatically.

However if you are just testing and need flush (delete) the reservations from the database there’s two methods.

• Just deactivate, then activate the Reserved Stock Pro. This will trigger database table to be re-built.
• You can also flush all reservations by triggering the WooCommerce Tool “Clear Customer Sessions”.

Products removed instantly from cart

We’ve seen this happen due to third-party plugins or themes when they are missing essential WooCommerce code.

Likely plugins causing the issue:

• Side cart plugins
• Mini cart plugins
• product add-on plugins
• product bundle plugins
• Themes adding cart functionality

Once you identify the plugin, you should pass the following guide to the developers. Once they correct implement the WooCommerce code, then Reserved Stock Pro should work correct with their plugin too.

How to correctly set products in WooCommerce Cart

Compatible Plugins & Themes

Countdown timer not showing

If the countdown isn’t displaying correctly on your store, then it could be caused by a CSS conflict. The Reserved Stock countdown should always display as “sticky” and be visable when scrolling the store.

“Sticky” elements can fail if their parent elements are using overflow: hidden. In other words. If the overflow is hidden, then there’s nothing for the countdown to stick to. Therefore we need to find which element on your store has the CSS property of overflow: hidden; In most cases, it could be the body tag.

Try adding this custom CSS to change the overflow of the body tag.

body {
    overflow: initial;
}Code language: CSS (css)

Inspect your site to ensure the change doesn’t change cause any other issues. The countdown should now display in the browsers view!

If you can’t change the overflow on your theme then have a look at using custom placements for the Reserved Stock countdown with our developer hooks.

The countdown is more/less than my set minutes.

If the countdown in your customer’s browser looks incorrect (either more or less than expected).

How does it happen: The countdown works by counting how my seconds remain until the expiration date. This means the counting gets the current time every second. Creating a countdown in this way is standard practice. Javascript uses the current time of the browser/device.

In short, the incorrect countdown occurs when the viewing device has an incorrect time. Your computer’s clock is either ahead or behind the real-time.

You can check your computers time by at https://time.is/

Solution: Set your device time & date settings to automatically synchronize within Windows or MacOS date settings.